Refund policy

Brass Balm Does Not offer Exchanges or Returns!

In the event we cancel or refund an order before it is shipped, there will be a 10% restocking fee.

In the event it’s an error on our part we will accommodate accordingly. Brass Balm is not responsible for damaged or lost packages due to negligence on carriers’ behalf. We are also not responsible if the customer purchases the wrong item. Brass Balm does not offer store credit on any packages/lost/stolen or misplaced by negligence on carrier’s behalf.

If you received the wrong order, please email us at: brassbalm@gmail.com

Please leave your, FULL NAME, order number and contact information.

Frequently Asked Questions

Find answers to common questions about our products and services.

Can I use Brass Balm while playing my instrument?

We recommend using Brass Balm during breaks or right after practice sessions, rehearsals, or performances; however, Brass Balm can be used easily while playing if a thin layer is applied. We do NOT recommend reed wind players using Brass Balm while playing, as it may damage the reed.

What are the ingredients in Brass Balm?

Brass Balm is crafted with 10 all-natural, vegan, and cruelty-free ingredients. Our balm is packed with antifungal, anti-inflammatory, and skin-soothing properties to help protect, restore, and nourish your lips.

Ingredients list: Candelilla Cera, Copernicia Cerifera (Carnauba) Wax, Ricinus Communis (Castor) Seed Oil, Butyrospermum Parkii (Shea) Butter, Cocos Nucifera (Coconut) Oil, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Helianthus Annuus (Sunflower) Seed Oil, Aloe Barbadensis Leaf Extract, Tocopherol, Mentha Piperita (Peppermint) Oil

Refund policy

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Frequently Asked Questions